CloudTalk

CloudTalk

TA Score

7.9

Top CloudTalk Features

What are the Best CloudTalk Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Toll-Free Minutes
Softphone
IP Fax
Fax to Email

Call Management & Administration

Intercom Lines
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Click-to-Call
Dial by Name
Dial By Extension
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Ring Groups
IVR
Voice Assistant
Power Dialing
Number Porting
Number Masking
Concurrent Call Sessions

Call Routing Types

Skills-Based Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Agent Analytics
Customer Satisfaction Rating (CSAT)
Call Monitoring

Recording

Call Recording

Language & Speech

Speech-to-Text

Drag-and-Drop Builders/Designers

Call Flow Designer

Supported Channels

Voice
SMS

Collaboration Tools

Wallboard
Notes

Customizable Items

Custom Fields
Custom Reports

Integration Options

APIs

Third-Party Integrations

Salesforce
WhatsApp
Zendesk
Pipedrive
MySQL
Freshsales
HubSpot
Zapier

Zoho

Zoho Desk

Systems/Administrative

Directory Management

Identity and Access Management (IAM)

Single Sign-On (SSO)

After-Sales Service

Phone Support
Email Support
Chat Support
Dedicated Account Manager
Service Level Agreement (SLA)

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