MSP Manager
MSP Manager
TA Score
8.4

MSP Manager Overview

What is MSP Manager?

SolarWinds provides a variety of different security solutions to help you fully protect your business, from server backups, remote IT management, and all-inclusive systems for managing and protecting your business devices and data.

With SolarWinds Remote IT Management Tools, you can secure and manage IT systems from a central dash and efficiently focus your techs to provide support in your network.

  • Out-of-the-box monitoring templates
  • Fast, safe remote access
  • Patch management
  • Managed antivirus
  • Web protection
  • Data-breach risk intelligence
  • Backup and recovery

With N-central from Solarwinds, you can manage your business security in a centralized dash (either on-premise or in the cloud)

  • Automate device onboarding and configuration
  • Protect your customers with advanced security solutions
  • Resolve issues faster with information at your fingertips and robust remote support
  • Improve customer uptime with proactive alerts and self-healing capabilities
  • Monitor and manage Windows, Mac, Linux, virtual machines, and network devices
  • Organize your services and customers in a single interface
  • Customize scripts to meet specific customer or device-type needs
  • Improve technician efficiency, customer retention, and service margins

Company:N-able Technologies Ltd.
Categories:Help Desk
Platforms:

MSP Manager Pricing


N-able MSP Manager
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MSP Manager Pricing Details

MSP Manager Key Features


Help Desk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management

Remote Support Features

  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
MSP Manager Features Details

MSP Manager Media


MSP Manager Videos

MSP Manager TopAdvisor Score

8.4
What is this?

The Average TopAdvisor score for the Help Desk category is 7.9

MSP Manager Editors Score

  • Ease of Use
    8.5
  • Meets Requirements
    8.1
  • Setup & Support
    8.6
  • Quality of Support
    7.7
  • Ease of Admin
    7.8

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