Top Phone.com Features

Phone.com offers a comprehensive suite of features designed to meet the communication needs of businesses. Here are some key features:

• Real-Time Analytics and Dashboard: Provides businesses with valuable insights into their call activity and performance.
• Call Monitoring: inspect live calls for coaching agents while they're interacting with customers, to improve service levels.
• Call Recording: Record calls for quality inspection or training purposes.
• Emergency Calling: Ensures emergency calls can be made directly from the platform.
• Dial-by-Name Directory: Provides a convenient way for callers to reach specific individuals or departments.