Sharpen

Sharpen

TA Score

8.3

Top Sharpen Features

What are the Best Sharpen Features?

Phone System Features

Inbound Calling
Outbound Calling
International Numbers
Toll-Free Numbers
Softphone
IP Fax
IP PBX

Call Management & Administration

Call Back
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Ring Groups
IVR
Auto Attendant
Speed Dialing
Call Flow
Conference Bridge

Call Routing Types

Event-Driven Routing
Time of Day Routing

Customer Management

Case Management

Supported Channels

Voice
Chat/IM
SMS

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Campaign Monitoring

Language & Speech

Speech-to-Text

Customizable Items

Custom Greetings
Custom Reports

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Directory Management
Centralized Console

Data Management

Database Maintenance

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)

Cybersecurity Features

Encryption

Disaster Recovery

Data Backup & Recovery

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs
Webhooks

Third-Party Integrations

Salesforce
Facebook
X
NetSuite
Zendesk
HubSpot
ServiceNow
Okta
Microsoft

Microsoft 365

Microsoft Teams

Compliance Accreditations

HIPAA
GDPR
PCI

Supported Technologies

Natural Language Processing (NLP)

After-Sales Service

Web Support
Technical Support
FAQs
Product Guide/Manual
Training/Tutorial
Dedicated Account Manager

Popular Sharpen Comparisons

Salesforce Service Cloud

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