Switchvox Cloud

Switchvox Cloud

TA Score

8.8

Top Switchvox Cloud Features

What are the Best Switchvox Cloud Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
Paging
Direct Inward Dialing (DID)

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Click-to-Call
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Intercom
Ring Groups
Switchboard
IVR
Auto Attendant
Concurrent Call Sessions

Call Routing Types

Event-Driven Routing
Data-Driven Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Data Analytics
Agent Analytics
Quality of Service Reports
Call Monitoring

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Remote Support Features

Screen Sharing

Chat/IM Management

Group Chat
Private Chat

Supported Channels

Voice
Chat/IM
SMS
MMS
Email

Collaboration Tools

Wallboard

Customizable Items

Custom Greetings

Contact Management

Contact Database
Contact Sharing

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Multilingual Interface
Transcriptions

Third-Party Integrations

Salesforce
Zendesk
Firefox
Hyper-V
VMware
Google Maps
Google Chrome

Microsoft 365

Microsoft Outlook
Microsoft Teams

Compliance Accreditations

HIPAA

Systems/Administrative

Multiple Location Management
Directory Management
Administrator Management
Administrator Console
Centralized Console

Sync/Refresh

Contact Sync

Cybersecurity Features

Firewall
Threat Hunting

Disaster Recovery

Inbuilt Failover

After-Sales Service

Phone Support
Email Support
Technical Support

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