Verint Overview

As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

Verint’s customer engagement optimization technique provides proven solutions for the workforce, customer analysis, and engagement management needed to help you transform the customer experirnce. Together, these solutions enable your business to provide a personalized, contextual and consistent experience, regardless of user or the channel for engagement.

Also, you can aggregate, analyze and act on the enormous amount of data about customers resulting from these interactions gathered from different departments and systems within your company. 

Helping you to understand big data, both structured and non-structured, Verint customer engagement optimization solutions can provide an improved understanding of the performance of the workforce, the operational efficiency of service processes, quality of interactions and customer behavior. With this information, you can:

• Optimize engagement throughout the customer journey, through multiple channels and in an integrated manner.
• Meet customer needs with the most qualified employees.
• See trends and find the root causes of employee and customer behavior.
• Incorporate the business processes and dialogues that will provide personalized, contextual, consistent and fast solutions.
• Break up organizational silos to deliver customer-centric strategies.
• Identify fraud and reduce risks quickly and safely.
• Empower employees to provide efficient and effective interactions.
• Increase the satisfaction of customers and employees.

The Engagement Analysis feature collects and correlates massive amounts of data about customer interactions, conferences and profiles to help improve the engagement of customers and employees. The Text Analysis tool analyzes text-based communications, including email, Web forms and publications on social networks such as Facebook and Twitter.

Thousands of organizations worldwide rely on Verint to help increase customer loyalty, increase revenue, reduce risk and manage operating costs in their contact centers and marketing, customer service and support operations.