West Telecom
West Telecom
TA Score
7.9

Top West Telecom Features

What are the Best West Telecom Features?

West Telecom offers a comprehensive suite of features to enhance business communication capabilities. Here are some key features:

  • Cloud PBX and IP PBX solutions
  • IVR, voicemail, call forwarding, call waiting, call flip, and call hold
  • Call log reports and analytics
  • Call monitoring, scoring, and summaries
  • Call recording and storage
  • Role-based access control
  • Integration with popular software platforms

West Telecom's features can be customized to meet the unique needs of any organization, offering improved communication, productivity, and customer service.


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Softphone
  • IP PBX
  • SIP Trunking
  • Direct Inward Dialing (DID)
  • Direct Inward Dialing (DID) Numbers

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Presence Settings
  • IVR
  • Number Porting
  • Number Masking
  • Number Black/White List

Call Routing Types

  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Last Agent Routing
  • Mood/Sentiment Routing

Reporting & Analytics

  • Call Log Reports
  • Call Analytics
  • Call Monitoring
  • Call Scoring
  • Call Summary

Recording

  • Call Recording

Supported Channels

  • Voice
  • SMS
  • MMS

Chat/IM Management

  • Group Chat
  • Private Chat

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Customizable Items

  • Custom Reports

Contact Management

  • Contact Database

Third-Party Integrations

  • Salesforce
  • Google Cloud
  • Azure

Microsoft 365

  • Microsoft Teams

Cisco

  • Webex

Systems/Administrative

  • Directory Management
  • Storage

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)

Disaster Recovery

  • Inbuilt Failover
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