Zultys

Zultys

TA Score

7.5

Top Zultys Features

What are the Best Zultys Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Presence Settings
Ring Groups
Operator
IVR
Auto Attendant

Call Routing Types

Skills-Based Routing
Queue-Based Routing
Priority-Based Routing
Time of Day Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Dashboard
Quality of Service Reports
Call Monitoring

Recording

Call Recording

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Chat/IM Management

Group Chat
Private Chat

Conferencing Capabilities

Audio Conferencing

Remote Support Features

Screen Sharing

Collaboration Tools

Wallboard

Customizable Items

Custom Greetings

Language & Speech

Speech-to-Text
Transcriptions

Microsoft 365

Microsoft Outlook

Systems/Administrative

Centralized Console

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