5 Critical Requirements for a Future-Ready Contact Center

According to a recent Aberdeen Research on Omnichannel Customer Care, "Companies that connect all their customer service channels… report 89% customer retention, compared to 33% for those that haven’t."

This eBook discusses:

• Why force-fitting more channels into an aging infrastructure is not the right approach
• 5 Critical requirements for a future-ready contact center
• How meeting the 5 requirements will improve customer experience and reduce operating costs