Nex-Gen Cloud Contact Centers for Dummies

This exclusive For Dummies edition by RingCentral covers all you need to know about the Next-Gen Cloud Contact Center - which, while going beyond its traditional call center counterpart, also incorporates capabilities such as hybrid work and agent productivity, in order to accommodate today's highly virtualized and distributed work environments.

Additionally, this easy-to-digest instructional guide also addresses how businesses can get started with a Next-Gen Cloud Contact Center, from initial assessment to strategy criteria.