Not All AI Copilots Are Created Equal

As AI takes center stage for organizations irrespective of industry or size, customer success teams also realize the value that intelligent tools can usher into daily tasks and activities. Enlighten Copilot, by NICE, is an AI-powered assistant that has been exclusively developed for teams looking to elevate CX - by empowering agents and supervisors alike.

This whitepaper discusses how Enlighten Copilot can deliver optimum business value by:

• Reducing response times,
• Offering context during live customer interactions, and
• Identifying trends within existing customer and agent data.

More insight is also delivered on what makes Enlighten Copilot as advanced as it is - from top AI models, to exceptional knowledge management.