Social CRM: Key Strategies and Must-Have Features

Social CRM is fast becoming an essential component of a CRM solution that helps organizations understand customers' thoughts about their products and services, allowing them to adapt accordingly. Our free comprehensive white paper not only covers what Social CRM is and the reasons why it could be beneficial for your organization, but also the various features of an effective CRM solution that your organization should have, which include:

• Strategy and Following
• Organizational Support
• Personality, Tracking, and much more!