Avaya Experience Platform vs. Five9: Which is Best?

Avaya Experience Platform vs. Five9: Which is Best?

Avaya Experience Platform vs. Five9 Best Overall: Five9

In our comparison of Avaya Experience Platform vs. Five9, Five9 is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya Experience Platform Quick Info
TA Score:
7.6
Pricing Score:
6.9
Feature Score:
7.0
Usability Score:
7.2
Company Size:All Sizes
Platforms:
Five9 Quick Info
TA Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Avaya Experience Platform Pricing
Price Range
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* Vendor does not share prices.

Five9 Pricing
Price Range
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* Vendor does not share prices.

Features

Avaya Experience Platform Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
  • Speech-to-Text
  • Call Flow Designer
Five9 Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
  • Speech-to-Text
  • Call Flow Designer

Alternatives

Avaya Experience Platform Alternatives
Five9 Alternatives
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Avaya Experience Platform vs. Five9: Detailed Comparison

Avaya Experience Platform vs. Five9 Best Features & Functionality: Five9

Avaya Experience Platform vs. Five9 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Collaboration Tools, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Avaya Experience Platform vs. Five9, Five9 offers more of the most popular features and tools than Avaya Experience Platform.

Avaya Experience Platform vs. Five9 Best Pricing: Five9

In our pricing comparison of Avaya Experience Platform vs. Five9, Five9's pricing starts at N/A/month and is more affordable compared to Five9's starting cost of N/A/month.

Avaya Experience Platform vs. Five9 Best Usability: Five9

Our comparison of Avaya Experience Platform vs. Five9 shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Avaya Experience Platform scores higher in ease of admin, but Five9 has the best scores overall for system usability.

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