Avaya Experience Platform vs. Talkdesk: Which is Best?

Avaya Experience Platform vs. Talkdesk: Which is Best?

Avaya Experience Platform vs. Talkdesk Best Overall: Talkdesk

In our comparison of Avaya Experience Platform vs. Talkdesk, Talkdesk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya Experience Platform Quick Info
TA Score:
7.6
Pricing Score:
6.9
Feature Score:
7.0
Usability Score:
7.2
Company Size:All Sizes
Platforms:
Talkdesk Quick Info
TA Score:
8.7
Pricing Score:
7.8
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Avaya Experience Platform Pricing
Price Range
Contact Us

* Vendor does not share prices.

Talkdesk Pricing
CX Cloud Essentials
$75
per user / per month
CX Cloud Elevate
$95
per user / per month
CX Cloud Elite
$125
per user / per month
Experience Clouds
Contact Us

Features

Avaya Experience Platform Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Complaint/Feedback Management
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Chatbots
Talkdesk Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Complaint/Feedback Management
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Chatbots

Alternatives

Avaya Experience Platform Alternatives
Talkdesk Alternatives
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Avaya Experience Platform vs. Talkdesk: Detailed Comparison

Avaya Experience Platform vs. Talkdesk Best Features & Functionality: Talkdesk

Avaya Experience Platform vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Workforce Optimization, Supported Technologies. In our feature comparison of Avaya Experience Platform vs. Talkdesk, Talkdesk offers more of the most popular features and tools than Avaya Experience Platform.

Avaya Experience Platform vs. Talkdesk Best Pricing: Talkdesk

In our pricing comparison of Avaya Experience Platform vs. Talkdesk, Talkdesk's pricing starts at $75/month and is more affordable compared to Talkdesk's starting cost of $75/month.

Avaya Experience Platform vs. Talkdesk Best Usability: Talkdesk

Our comparison of Avaya Experience Platform vs. Talkdesk shows that Talkdesk scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Avaya Experience Platform scores higher in learning curve, ease of admin, but Talkdesk has the best scores overall for system usability.

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