Talkdesk

Talkdesk

TA Score

8.7

Top Talkdesk Features

What are the Best Talkdesk Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Softphone

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Flip
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Predictive Dialing
Do Not Call (DNC) List
Call Flow
Call Scripting

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Customer Management

Complaint/Feedback Management

Supported Channels

Voice
Chat/IM
SMS
Email

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Call Monitoring
Call Summary

Recording

Call Recording

Language & Speech

Speech-to-Text

Customizable Items

Custom Reports

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Call Flow Designer
Workspace Designer

Systems/Administrative

Knowledge Base
Centralized Console

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
Zendesk
Slack
ServiceNow

Microsoft 365

Microsoft Teams

Course Management

Course Library

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)

Popular Talkdesk Comparisons

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Salesforce Service Cloud

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