Five9 vs. Talkdesk: Which is Best? - TopAdvisor

Five9 vs. Talkdesk: Which is Best?

Five9 vs. Talkdesk Best Overall: Talkdesk

In our comparison of Five9 vs. Talkdesk, Talkdesk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Five9 Quick Info
TA Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Talkdesk Quick Info
TA Score:
8.7
Pricing Score:
7.8
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Five9 Pricing
Price Range
Contact Us

* Vendor does not share prices.

Talkdesk Pricing
CX Cloud Essentials
$75
per user / per month
CX Cloud Elevate
$95
per user / per month
CX Cloud Elite
$125
per user / per month
Experience Clouds
Contact Us

Features

Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Skills-Based Routing
  • Event-Driven Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Complaint/Feedback Management
  • Call Recording
Talkdesk Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Skills-Based Routing
  • Event-Driven Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Complaint/Feedback Management
  • Call Recording

Alternatives

Five9 Alternatives
Talkdesk Alternatives
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Five9 vs. Talkdesk: Detailed Comparison

Five9 vs. Talkdesk Best Features & Functionality: Talkdesk

Five9 vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Language & Speech, Drag-and-Drop Builders/Designers, Workforce Optimization, Supported Channels, Chat/IM Management, Customizable Items, Collaboration Tools, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Supported Technologies. In our feature comparison of Five9 vs. Talkdesk, Talkdesk offers more of the most popular features and tools than Five9.

Five9 vs. Talkdesk Best Pricing: Talkdesk

In our pricing comparison of Five9 vs. Talkdesk, Talkdesk's pricing starts at $75/month and is more affordable compared to Talkdesk's starting cost of $75/month.

Five9 vs. Talkdesk Best Usability: Talkdesk

Our comparison of Five9 vs. Talkdesk shows that Talkdesk scores higher in usability for . Five9 scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin, but Talkdesk has the best scores overall for system usability.

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