LiveAgent vs. Vision Help Desk: Which is Best?

LiveAgent vs. Vision Help Desk: Which is Best?

LiveAgent vs. Vision Help Desk Best Overall: Vision Help Desk

In our comparison of LiveAgent vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Vision Help Desk Quick Info
TA Score:
9.1
Pricing Score:
8.4
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Small Business
$15
per user / per month
Medium Business
$29
per user / per month
Large Business
$49
per user / per month
Enterprise
$69
per user / per month
Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat
Vision Help Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat

Alternatives

LiveAgent Alternatives
Vision Help Desk Alternatives
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LiveAgent vs. Vision Help Desk: Detailed Comparison

LiveAgent vs. Vision Help Desk Best Features & Functionality: LiveAgent

LiveAgent vs. Vision Help Desk both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Supported Technologies, After-Sales Service. In our feature comparison of LiveAgent vs. Vision Help Desk, LiveAgent offers more of the most popular features and tools than Vision Help Desk.

LiveAgent vs. Vision Help Desk Best Pricing: Vision Help Desk

In our pricing comparison of LiveAgent vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to LiveAgent's starting cost of $15/month.

LiveAgent vs. Vision Help Desk Best Usability: Vision Help Desk

Our comparison of LiveAgent vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for meets requirements, setup & support, ease of admin. LiveAgent scores higher in ease of use, learning curve, quality of support, but Vision Help Desk has the best scores overall for system usability.

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