Vision Help Desk

Vision Help Desk

TA Score

9.1

Top Vision Help Desk Features

What are the Best Vision Help Desk Features?

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Chat/IM Management

Group Chat

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
Email
Social Media

Accounting Features

Invoicing & Billing

File Management

Contract Lifecycle Management
File Sharing
File Transfers
File Attachments

Portal Types

Customer/Client Portal

Task Management

Create Tasks
Assign Tasks

Collaboration Tools

Team Calendar
Notes
Gamification

Reminders/Alerts

Email Alerts
Task Notifications

Workflow Automation

Task Automation
Ticket Automation
Billing Automation
Incident Automation

Language & Speech

Multilingual Interface

Customizable Items

Custom Fields
Custom Templates
Custom Branding

Reporting & Analytics

Time Tracking
Status Tracking
Expense Tracking
Dashboard
Admin Reports
Agent Analytics
Case/Ticket Analytics
Impact Analysis
Task Tracking

Data Management

Database Maintenance

Systems/Administrative

Knowledge Base
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Storage

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Multi-Factor Authentication (MFA)

Password Management

Password Strength Check

Cybersecurity Features

Encryption
IP Black/White List

Integration Options

APIs

Third-Party Integrations

Facebook
X

Compliance Accreditations

GDPR
PinkVERIFY

Course Management

Course Library

After-Sales Service

Forum

Popular Vision Help Desk Comparisons

Vision Help Desk

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