LogMeIn Resolve vs. ServiceDesk Plus: Which is Best?

LogMeIn Resolve vs. ServiceDesk Plus: Which is Best?

LogMeIn Resolve vs. ServiceDesk Plus Best Overall: LogMeIn Resolve

In our comparison of LogMeIn Resolve vs. ServiceDesk Plus, LogMeIn Resolve is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LogMeIn Resolve Quick Info
TA Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
TA Score:
8.7
Pricing Score:
8.5
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

LogMeIn Resolve Pricing
Starter
$23
per month
Growth
$44
per month
Advanced
$63
per month
Complete
$75
per month
ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

LogMeIn Resolve Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Alternatives

LogMeIn Resolve Alternatives
ServiceDesk Plus Alternatives
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LogMeIn Resolve vs. ServiceDesk Plus: Detailed Comparison

LogMeIn Resolve vs. ServiceDesk Plus Best Features & Functionality: LogMeIn Resolve

LogMeIn Resolve vs. ServiceDesk Plus both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Reporting & Analytics, Recording , Workflow Automation, Supported Channels, Device Management, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Reminders/Alerts, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, Supported Technologies, After-Sales Service, Asset Management, Cybersecurity Protection Types. In our feature comparison of LogMeIn Resolve vs. ServiceDesk Plus, LogMeIn Resolve offers more of the most popular features and tools than ServiceDesk Plus.

LogMeIn Resolve vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of LogMeIn Resolve vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to LogMeIn Resolve's starting cost of $23/month.

LogMeIn Resolve vs. ServiceDesk Plus Best Usability: LogMeIn Resolve

Our comparison of LogMeIn Resolve vs. ServiceDesk Plus shows that LogMeIn Resolve scores higher in usability for setup & support, quality of support, ease of admin. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, but LogMeIn Resolve has the best scores overall for system usability.

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