MSP Manager vs. ServiceDesk Plus: Which is Best?

MSP Manager vs. ServiceDesk Plus: Which is Best?

MSP Manager vs. ServiceDesk Plus Best Overall: ServiceDesk Plus

In our comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MSP Manager Quick Info
TA Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
TA Score:
8.7
Pricing Score:
8.5
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access

Alternatives

MSP Manager Alternatives
ServiceDesk Plus Alternatives
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MSP Manager vs. ServiceDesk Plus: Detailed Comparison

MSP Manager vs. ServiceDesk Plus Best Features & Functionality: ServiceDesk Plus

MSP Manager vs. ServiceDesk Plus both offer a strong set of features and functionality including Systems/Administrative, Project Management Features, Systems Change Management, Help Desk Features, Remote Support Features, Workflow Automation, Reporting & Analytics, Incident Management, Asset Management, File Management, Data Management, Customizable Items, Collaboration Tools, Reminders/Alerts, Supported Channels, Phone System Features, Call Management & Administration, Portal Types, Language & Speech. In our feature comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus offers more of the most popular features and tools than MSP Manager.

MSP Manager vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.

MSP Manager vs. ServiceDesk Plus Best Usability: ServiceDesk Plus

Our comparison of MSP Manager vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve. MSP Manager scores higher in setup & support, quality of support, ease of admin, but ServiceDesk Plus has the best scores overall for system usability.

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