In our comparison of Pega Platform vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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Pega Platform vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Call Routing Types, Supported Channels, Collaboration Tools, Supported Technologies, Language & Speech, Data Management, Integration Options, After-Sales Service. In our feature comparison of Pega Platform vs. Zendesk Suite, Pega Platform offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Pega Platform vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Pega Platform vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of admin. Pega Platform scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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