Pipedrive vs. Zendesk Suite: Which is Best? - TopAdvisor

Pipedrive vs. Zendesk Suite: Which is Best?

Pipedrive vs. Zendesk Suite Best Overall: Pipedrive

In our comparison of Pipedrive vs. Zendesk Suite, Pipedrive is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipedrive Quick Info
TA Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Zendesk Suite Quick Info
TA Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Pipedrive Pricing
Essential
$9.9
per user / per month
Advanced
$19.9
per user / per month
Professional
$39.9
per user / per month
Enterprise
$59.9
per user / per month
Zendesk Suite Pricing
Suite Team
$49
per user / per month
Suite Growth
$79
per user / per month
Suite Professional
$99
per user / per month
Suite Enterprise
$150
per user / per month
Suite Enterprise Plus
$215
per user / per month

Features

Pipedrive Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Group Email
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
  • Direct Inward Dialing (DID) Numbers
Zendesk Suite Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Group Email
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
  • Direct Inward Dialing (DID) Numbers

Alternatives

Pipedrive Alternatives
8.7
8.5
Zendesk Suite Alternatives
8.7
8.5
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Pipedrive vs. Zendesk Suite: Detailed Comparison

Pipedrive vs. Zendesk Suite Best Features & Functionality: Pipedrive

Pipedrive vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Email Management, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Password Management, Reporting & Analytics, Project Management Features, Supported Channels, Conferencing Capabilities, Cash Flow Management, Inventory Management, Customizable Items, Collaboration Tools, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Data Management, Data Migration, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Pipedrive vs. Zendesk Suite, Pipedrive offers more of the most popular features and tools than Zendesk Suite.

Pipedrive vs. Zendesk Suite Best Pricing: Zendesk Suite

In our pricing comparison of Pipedrive vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Pipedrive's starting cost of $9.9/month.

Pipedrive vs. Zendesk Suite Best Usability: Pipedrive

Our comparison of Pipedrive vs. Zendesk Suite shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of admin, but Pipedrive has the best scores overall for system usability.

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