RingCentral Contact Center vs. VanillaSoft: Which is Best?

RingCentral Contact Center vs. VanillaSoft: Which is Best?

RingCentral Contact Center vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of RingCentral Contact Center vs. VanillaSoft, VanillaSoft is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

RingCentral Contact Center Quick Info
TA Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
TA Score:
9.2
Pricing Score:
8.9
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

RingCentral Contact Center Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

RingCentral Contact Center Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge

Alternatives

RingCentral Contact Center Alternatives
VanillaSoft Alternatives
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RingCentral Contact Center vs. VanillaSoft: Detailed Comparison

RingCentral Contact Center vs. VanillaSoft Best Features & Functionality: VanillaSoft

RingCentral Contact Center vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Customizable Items, Systems/Administrative, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of RingCentral Contact Center vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than RingCentral Contact Center.

RingCentral Contact Center vs. VanillaSoft Best Pricing: VanillaSoft

In our pricing comparison of RingCentral Contact Center vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

RingCentral Contact Center vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of RingCentral Contact Center vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve. RingCentral Contact Center scores higher in setup & support, quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.

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