In our comparison of Salesforce Sales Cloud vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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Salesforce Sales Cloud vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Systems/Administrative, Identity and Access Management (IAM), Reporting & Analytics, Project Management Features, Workflow Automation, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Accounting Features, Inventory Management, Customizable Items, Collaboration Tools, File Management, Data Management, Integration Options, Microsoft 365, Google Workspace, Limits. In our feature comparison of Salesforce Sales Cloud vs. Zendesk Suite, Salesforce Sales Cloud offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Salesforce Sales Cloud vs. Zendesk Suite, Salesforce Sales Cloud's pricing starts at $25/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Salesforce Sales Cloud vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of admin. Salesforce Sales Cloud scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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