Salesforce Sales Cloud
Salesforce Sales Cloud
TA Score
8.5

Top Salesforce Sales Cloud Features

What are the Best Salesforce Sales Cloud Features?


Customer Management

  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Complaint/Feedback Management

Lead Management

  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Nurturing

Reporting & Analytics

  • Activity Logs
  • Sales Analytics
  • ROI Reports
  • Forecasting
  • Dashboard
  • Conversation Analytics
  • Lead Scoring

Workflow Automation

  • Busines Process Automation
  • Multi-Level Approval Workflows

Drag-and-Drop Builders/Designers

  • Campaign Builder
  • Workflow Builder

Supported Channels

  • Chat/IM
  • SMS
  • Email
  • Social Media

Campaign Types

  • B2B Campaigns
  • Lead-Based Campaigns
  • B2C Campaigns
  • Account Based Marketing (ABM)

Accounting Features

  • Estimates & Quotations
  • Sales & Purchase Orders

Inventory Management

  • Product Catalog

Customizable Items

  • Custom Reports

Collaboration Tools

  • Team Calendar

File Management

  • Files Repository
  • File Sharing

Systems/Administrative

  • Knowledge Base
  • Storage
  • Work Offline
  • Sandbox

Project Management Features

  • Workflow Management

Data Management

  • Data Deduplication

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)

Integration Options

  • APIs

Microsoft 365

  • Microsoft Outlook

Google Workspace

  • Gmail
  • Google Calendar
  • Google Sheets
  • Google Slides

Limits

  • File Limit
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