Vision Help Desk vs. Zoho Desk: Which is Best?

Vision Help Desk vs. Zoho Desk: Which is Best?

Vision Help Desk vs. Zoho Desk Best Overall: Zoho Desk

In our comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Vision Help Desk Quick Info
TA Score:
9.1
Pricing Score:
8.4
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:
Zoho Desk Quick Info
TA Score:
9.4
Pricing Score:
8.9
Feature Score:
9.5
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month
Zoho Desk Pricing
Free
Free
per user / per month
Standard
$14
per user / per month
Professional
$23
per user / per month
Enterprise
$40
per user / per month

Features

Vision Help Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Group Chat
Zoho Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Group Chat

Alternatives

Vision Help Desk Alternatives
Zoho Desk Alternatives
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Vision Help Desk vs. Zoho Desk: Detailed Comparison

Vision Help Desk vs. Zoho Desk Best Features & Functionality: Zoho Desk

Vision Help Desk vs. Zoho Desk both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Systems/Administrative, Call Management & Administration, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than Vision Help Desk.

Vision Help Desk vs. Zoho Desk Best Pricing: Zoho Desk

In our pricing comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.

Vision Help Desk vs. Zoho Desk Best Usability: Zoho Desk

Our comparison of Vision Help Desk vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, quality of support. Vision Help Desk scores higher in meets requirements, learning curve, setup & support, ease of admin, but Zoho Desk has the best scores overall for system usability.

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