8x8 X Series

8x8 X Series

TA Score

8.8

Top 8x8 X Series Features

What are the Best 8x8 X Series Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
Paging
Direct Inward Dialing (DID) Numbers

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Flip
Voicemail
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Ring Groups
Operator
Switchboard
IVR
Auto Attendant
Announcements
Number Porting
Number Black/White List
Concurrent Call Sessions
Call Flow
Music on Hold

Call Routing Types

Skills-Based Routing

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Supervisor Reports
Quality of Service Reports
Call Monitoring

Recording

Call Recording

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Streaming
Hand Raising
Split Meeting Rooms

Remote Support Features

Screen Sharing

Chat/IM Management

Chatbots
Group Chat
Private Chat

Supported Channels

Voice
Chat/IM
SMS

Enhancements & Personalization

HD Voice
HD Video

Collaboration Tools

Emojis/Stickers
Hot Desking
Virtual Assistant

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)

Language & Speech

Speech-to-Text
Transcriptions

Drag-and-Drop Builders/Designers

Call Flow Designer

File Management

File Sharing

Microsoft 365

Microsoft Teams

Systems/Administrative

Administrator Management
Administrator Console
Centralized Console
Storage

Identity and Access Management (IAM)

Single Sign-On (SSO)

Disaster Recovery

Geo Redundancy

After-Sales Service

Phone Support
Email Support
Chat Support
Technical Support

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