Enghouse Interactive Overview

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful information such as reporting aids decision making, planning, and prioritization. With each contact center agent using a common web-based user interface, the organization is provided with a panoramic view of the customer, their inquiry and wallet share and VIP status. With in-depth integration mechanisms, organizations can determine the most efficient way to serve.

Whether you require the flexibility and cost efficiencies of the Cloud, the security and complexity of on-premise, or the unique features of a multi-tenanted contact center, our solutions are scalable both in deployment, size, complexity and integration options to ensure successful and effortless customer interactions whatever your budget.

All Enghouse solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand. Ultimately our inbound and outbound communications enable organizations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.