GoToConnect

GoToConnect

TA Score

8.7

Top GoToConnect Features

What are the Best GoToConnect Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
Toll-Free Numbers
Vanity Numbers
Toll-Free Minutes
Softphone
IP Fax
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Queue
Call Barge
Call Assign
Call Flip
Click-to-Call
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Intercom
Ring Groups
Auto Attendant
Number Porting
Concurrent Call Sessions
Call Path
Call Flow

Call Routing Types

Skills-Based Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Priority-Based Routing
Time of Day Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Forecasting
Dashboard
Call Analytics
Quality of Service Reports
Call Monitoring

Recording

Call Recording

Chat/IM Management

Group Chat
Private Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Simultaneous Webcams

Drag-and-Drop Builders/Designers

Call Flow Designer

Supported Channels

Voice
Chat/IM
SMS
MMS

Remote Support Features

Screen Sharing

Enhancements & Personalization

HD Voice
HD Video

Collaboration Tools

Hot Desking

Appointments/Scheduling

Meeting Scheduling

Third-Party Integrations

Salesforce
Zendesk
HubSpot
Calendly
Miro

Microsoft 365

Microsoft Outlook
Microsoft Teams

Google Workspace

Gmail
Google Calendar

Adobe

Adobe Marketo

Zoho

Zoho CRM
Zoho Desk

Systems/Administrative

Multiple Location Management
Administrator Management
Administrator Console

Identity and Access Management (IAM)

Clientless Access

Popular GoToConnect Comparisons

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