Ooma Enterprise
Ooma Enterprise
TA Score
8.5

Top Ooma Enterprise Features

What are the Best Ooma Enterprise Features?

Ooma Enterprise provides a comprehensive suite of features designed to enhance communication processes and improve customer service. Some key features include:

  • IP Fax: Send and receive faxes directly from your computer or mobile device.
  • Auto Attendant: Efficiently manage incoming calls by directing them to the appropriate department or employee.
  • Skills-Based Routing: Direct calls to the right agents, so customers can minimize waiting times.
  • Audio and Video Conferencing: Go beyond VoIP and engage with high-quality conferencing tools, for improved interaction.
  • Dedicated Account Manager: Enjoy a single point of contact for all communication needs, ensuring personalized support.


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Voicemail
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Number Black/White List
  • Music on Hold

Call Routing Types

  • Skills-Based Routing

Reporting & Analytics

  • Revenue Reports
  • Dashboard
  • Call Monitoring

Recording

  • Call Recording

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Supported Channels

  • Voice
  • SMS

Collaboration Tools

  • Wallboard
  • Hot Desking

Customizable Items

  • Custom Reports

Language & Speech

  • Speech-to-Text
  • Transcriptions

Drag-and-Drop Builders/Designers

  • Call Flow Designer

Integration Options

  • APIs

Third-Party Integrations

  • Salesforce

Microsoft 365

  • Microsoft Teams

Systems/Administrative

  • Administrator Management
  • Administrator Console
  • Centralized Console

Cybersecurity Features

  • Encryption

After-Sales Service

  • Phone Support
  • Email Support
  • Technical Support
  • Dedicated Account Manager
  • Customer Onboarding
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