RingEX
RingEX
TA Score
9.1

Top RingEX Features

What are the Best RingEX Features?

Some of the most popular features of RingEX include:

  • Toll-free and vanity numbers: administer special number patterns to suit your brand name.
  • Softphone and mobile app: make, receive and route calls all from one console that works across any device of your choice.
  • Number porting: migrate from one phone systems platform to another, without losing your current phone number.
  • Omnichannel compatibility: serve customers across any communication channel of their choice (voice, messaging or video).
  • Audio and video conferencing: complete with screen sharing, breakout rooms and live meeting transcriptions.
  • HD audio and video: crisp, clear and high-resolution audio and video quality for every virtual meeting.
  • Speech-to-text: Automatically generate transcripts of meetings and calls, and forward to your email inbox for future reference.
  • Quality monitoring: build Quality of Service reports to gauge agent performance and customer satisfaction.

Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • IP PBX
  • Phone Rentals

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Push-To-Talk (PTT)
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Shared Lines
  • Auto Attendant
  • Number Porting

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Device Analytics
  • Call Monitoring
  • Call Summary

Recording

  • Call Recording
  • Video Recording

Chat/IM Management

  • Group Chat
  • Private Chat

Language & Speech

  • Speech-to-Text
  • Transcriptions

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing
  • Webinars
  • Split Meeting Rooms

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • MMS

Enhancements & Personalization

  • HD Voice
  • HD Video
  • Noise Cancellation

Collaboration Tools

  • Whiteboard
  • Notes
  • Annotations
  • Hot Desking

Reminders/Alerts

  • Device Alerts

File Management

  • File Sharing

Integration Options

  • APIs

Third-Party Integrations

  • Salesforce
  • Zendesk
  • Slack
  • VMware
  • Smarsh
  • Canvas
  • RingCentral Rooms
  • RingSense

Microsoft 365

  • Microsoft Teams

Systems/Administrative

  • Multiple Location Management
  • Administrator Management
  • Administrator Console
  • Centralized Console
  • Storage

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)

Cybersecurity Features

  • Encryption

After-Sales Service

  • Technical Support
  • 24/7 Support
  • Customer Onboarding
The right software for your business

Get your personalized recommendations now.