SugarCRM

SugarCRM

TA Score

8.7

Top SugarCRM Features

What are the Best SugarCRM Features?

Customer Management

Customer Profiling
Case Management
Pipeline Management
Deal Management
Account Management
Subscription Management
Complaint/Feedback Management

Lead Management

Lead Generation
Lead Registration
Lead Distribution
Lead Aggregation
Lead Augmentation
Lead Attribution
Lead Nurturing

Campaign Management

Campaign Orchestration

Supported Channels

Voice
Chat/IM
SMS
MMS
Email

Campaign Types

B2B Campaigns
Lead-Based Campaigns
Email Campaigns
B2C Campaigns
Account Based Marketing (ABM)

Accounting Features

Estimates & Quotations

Reporting & Analytics

Social Analytics
Forecasting
CX Analytics
Sentiment Analysis
Campaign Monitoring
Lead and Opportunity Tracking
Lead Scoring

Customizable Items

Custom Reports
Custom Templates
Custom Forms

Drag-and-Drop Builders/Designers

Campaign Builder
Report Builder

Reminders/Alerts

Account Alerts
Sales Signals

Workflow Automation

Ticket Automation
Sales Automation

Systems/Administrative

Centralized Console

Integration Options

APIs
App Marketplace

Microsoft 365

Microsoft Outlook

Google Workspace

Gmail

Help Desk Features

Ticket Assign
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Lifecycle Management

Limits

User Limit

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

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